Friday, March 28, 2008
A Real Surprise
I was very surprised today when this lovely basket was delivered from my eye doctor's office. I had gone to pick up my new glasses yesterday and had a really dismaying experience with the girl who was to fit them, etc. I won't go into details, but in about 5 minutes, she was able to completely destroy any good feelings I had about the business, my glasses, etc. I was stunned by the whole experience, and finally decided that rather than just feeling mad, hurt and never going back, I'd call the office manager and give her all the particulars. We both go there for refraction, glasses and contacts, and everyone there has always been so very nice that it was unbelievable that this was the kind of thing they wanted to happen.
I am so glad I called. Rhonda was so nice, and genuinely appalled to hear what had happened. She was willing to do whatever it took to make me happy, although I really couldn't think of anything. She apologized over and over, and I thought the matter was closed. When the basket came today, I was just amazed! How nice is that, and they will certainly be seeing us again when we need exams, glasses and for me, contacts as well.
So, what's in the basket? Contact lens solution, Optical hand soap, a darling contacts case, a contact, hand/body lotion, cookies and tea. Definitely a calming influence!